Audience Sequences (Waterfall Segmentation, Audience Combinations)

Introduction

  • Audiences are already really powerful on their own. What if we enabled you to utilize multiple audiences with each other? That's exactly what we did. It's called an audience sequence.
  • There are two types of sequences:
    1. Waterfall
    2. Combination

  • Waterfall segmentation is a top-down prioritized sequence where you add multiple audiences, and it will create new sub-audiences, excluding all the records that were already part of a higher priority audience.
  • Audience Combinations enable you to, as the name indicates, combine multiple audiences with different operators. After the final step of your combination, there will be a new audience. You can use the following operators:
    • Union - Includes all results of Audience A and Audience B
    • Exclusion - Excludes all results of Audience A that are part of Audience B
    • Intersection - Only returns results that are part of Audience A and Audience B

Functionality

  • On the CAB Home Page, you will find the new button New Audience Sequence.
  • You name it and choose your sequence type.


Waterfall Segmentation

  • In the Watefall Setup, you choose all audiences that should be part of the waterfall.
  • Click +Add Audience to select them.

  • You can reorder the priority and delete entries.

  • When you've finished the setup, click Run to execute your waterfall.

  • You will see the results of each waterfall step.
  • By clicking View Results, you can access the results screen, which is equivalent to standard audiences.
  • There, you can add the results to a campaign, Pardot List, or Marketing Cloud Data Extension

Audience Combination

  • Setting up Audience Combinations is similar to the waterfall process.
  • You must also select the combination type.

  • Once you have selected all relevant audiences that should be part of your combination, hit Run.

  • You will receive a new audience list.
  • Click View Results to see the actual records and add them to a Campaign, Pardot List, or Marketing Cloud Data Extension.

Available Editions

  • Professional, Ultimate

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